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December 2017

Customer Success at IPfolio - much more than Customer Service

“The most important layer on top of having a great product is having great service. That's what we see our customers feeding back to us in their reviews.”

Rupert Mayer, CEO, IPfolio 

A strong product with excellent customer service is a winning combination for success in the software industry. Almost sounds like a cliche, doesn’t it? Yet how many companies do you think truly excel in both areas? (IPfolio is one, of course :)). We know we have a strong product – our sales growth in the last three years proves that – but we also score extremely well in the second half. We wanted to describe the origins of those high scores on software review sites.

September 2016

Partnering With Salesforce to Deliver IP Management in the Cloud

Eighteen months ago, we published a two-part series, “Why the Legal Industry is Embracing the Cloud.” (If you missed it, read Part One and Part Two). In detailing the many advantages and benefits that our early customers were seeing, we addressed some important concerns and answered many questions about using cloud-based technology to manage IP programs.

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