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Nigel Ravenhill

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December 2017

Customer Success at IPfolio

“The most important layer on top of having a great product is having great service. That's what we see our customers feeding back to us in their reviews.”

Rupert Mayer, CEO, IPfolio 

A strong product with excellent customer service is a winning combination for success in the software industry. Almost sounds like a cliche, doesn’t it? Yet how many companies do you think truly excel in both areas? (IPfolio is one, of course :)). We know we have a strong product – our sales growth in the last three years proves that – but we also score extremely well in the second half. We wanted to describe the origins of those high scores on software review sites.

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